How can we help
Welcome to the ClearTalk Support Center! We’re here to ensure you have the best experience as you work toward improving your English pronunciation. Whether you’re just getting started or need assistance with your account, our support page is designed to answer your questions and provide the guidance you need.
Frequently Asked Questions (FAQ)
Everything You Need to Know
The course is designed for Bangladeshi students/professionals at the beginner to intermediate levels. Whether you’re learning English for work, school, or daily life, this course focuses on overcoming common pronunciation challenges faced by speakers of all backgrounds.
Yes, many of our courses are beginner-friendly and assume no prior knowledge of advanced pronunciation techniques. There are no specific prerequisites. Some courses are also designed for intermediate-level learners, so please check the course description before enrolling to ensure it’s suitable for your level.
For recorded courses, lessons are delivered entirely online through pre-recorded videos.
For live classes, sessions are conducted via Zoom or Google Meet, where you can interact with instructors in real time.
No, you don’t need any special tools to take this course. A stable internet connection and a device like a computer, tablet, or smartphone are enough. For practice, having a pair of headphones and a microphone for recording your voice can be helpful but is not mandatory.
At the moment, the course videos are only available for streaming through the ClearTalk.com platform. We are exploring options to provide offline access in the future.
Courses have different lengths, and access will expire automatically after the allotted time (depending on the course). Make sure to complete the course within this period, as no extensions are available.
We accept payments through bKash only.
Yes, ClearTalk offers a 7-day money-back guarantee. If you’re not satisfied with the course for any reason, you can request a full refund within seven days of your purchase. Please note that there are other conditions that apply. Refer to our refund policy on the website for full details and instructions on how to request a refund.
Yes, we provide a certificate upon completion.
Currently, we offer courses in IELTS, pronunciation, and spoken English, and we plan to expand to other courses in the future.
Classes are delivered through live video sessions, recorded lectures, and interactive learning modules. Students can access materials anytime through our online learning platform.
Some classes are scheduled live to encourage interaction, while others are available as recordings for flexible learning. This blended model allows students to learn at their own pace.
Yes, during live classes students can directly interact with instructors. For recorded courses, students can send us their questions, and our team or instructors will respond to them.
The upload process may vary depending on the course. Detailed instructions and submission guidelines will be shared with students during the course or module.
You can use any device such as a computer, laptop, tablet, or smartphone with a stable internet connection. Make sure your device has a working camera and microphone for live classes.
