Refund and Exchange Policy – ClearTalkBD.com

Refund Request Eligibility

Refund Request Eligibility

• Time Frame: Refund requests must be submitted within 24 hours of purchase, whether for live or recorded courses, Business English, or Spoken English courses.

• How to Request: Send an email to contact@cleartalkbd.com with:

  • Subject line: “REFUND REQUEST”

  • From your registered email

  • Include registered phone number and transaction ID/ reference Number

Refunds may be approved in the following cases:

• Technical Issues: Persistent technical problems that significantly hinder learning and cannot be resolved.

• Instructor Non-Compliance: The instructor fails to deliver the course as scheduled without offering reasonable alternatives.

• Content Discrepancy: The actual course content does not match what was promised at the time of purchase.

Refund Process

1. Confirmation: After approval, you will receive a confirmation email with the Transaction ID or Reference number.

2. Course Removal: The refunded course will be removed from your profile. Re-enrollment requires a new purchase.

3. Refund Payment: Refunds will be issued to the original payment method (bank, card, or mobile financial service) within 10 days.

4. Completion Notification: You will receive an email once the refund process is completed.

Exchange Policy

• Eligibility & Procedure: Exchange requests must also be submitted within 24 hours of purchase via email to contact@cleartalkbd.com with your student details.

• Conditions for Exchange:

  • Courses can only be exchanged once.

  • The new course must be of the same or higher price.

  • If the new course is more expensive, you must pay the difference. Example: If you exchange a course worth 2000 Taka for one worth 3000 Taka, you pay an additional 1000 Taka. 

Terms & Conditions Amendments

• ClearTalkBD.com reserves the right to modify these policies as needed to ensure fairness and the quality of services.